Refund Policy
Effective: 2 October 2026
In short
- Try it first, for free. Every new account gets a 7-day trial, no card needed.
- Payments are non-refundable, including for a month you did not fully use.
- Cancel anytime. You will not be charged again, and your subscription runs until the end of the period you have paid for.
- If we charge you by mistake, we give it back.
Cancelling your subscription
Go to the Billing page in your account and press “Cancel subscription”. You will not be charged again. You can keep using the service until the end of the period you have paid for, and you can subscribe again at any time without losing the days you have already paid for.
Changing plan
Plan changes take effect immediately. The new plan’s price is charged at your next renewal. There is no refund or extra charge for the rest of the current month.
Restrictions by WhatsApp
If WhatsApp restricts or bans your number, that is WhatsApp’s action and not grounds for a refund. This risk is explained in the Terms of Service, section 3.
Charges made in error
We will fully refund any charge that should not have happened, for example:
- you were charged twice for the same month;
- you were charged after cancelling your subscription;
- you were charged an amount different from your plan’s price.
Email us within 30 days of the charge, with your account email. Refunds are processed through CHIP and usually arrive within 7 to 14 working days, depending on your bank.
Service interruptions
If the service cannot be used for a long period because of a problem on our side, we will assess each case fairly and may offer an extension of your subscription.
Contact us
DMINUS EMPIRE (SSM registration no. 201803409129)
4970B Tingkat Atas, Kg Nibung, 21100 Kuala Terengganu, Terengganu
Email: support@rotachat.my