Terms of Service

RotaChat is operated by:

RotaChat helps businesses manage WhatsApp leads: links that distribute customers across several WhatsApp numbers, message campaigns (blasts), AI replies and tagging, and reports. The service is for business use only, and you must be at least 18 years old.

RotaChat connects to WhatsApp through an unofficial WhatsApp Web method. It is not the official WhatsApp Business API, and it is not endorsed or approved by WhatsApp or Meta.

This means WhatsApp may block, restrict or ban any connected number at any time and for its own reasons — especially if the number sends many messages to people who do not expect them. We do not control WhatsApp’s decisions and cannot restore a number that has been blocked or banned.

By using this service, you accept that risk. We are not responsible for any restriction, ban, loss of a number, loss of conversations or loss of sales caused by WhatsApp’s actions, and such a restriction is not grounds for a refund.

You agree not to use RotaChat for:

• sending messages to people who have not given permission to be contacted (spam);
• fraud, get-rich-quick schemes, gambling, or selling illegal goods and services;
• misleading, threatening, harassing, obscene or inflammatory content;
• impersonating another person or business;
• disrupting, hacking or trying to bypass the limits and security of our systems.

You are responsible for making sure every campaign complies with the Personal Data Protection Act 2010 and the Communications and Multimedia Act 1998. We may suspend accounts that breach this section without notice.

• Give true information when you sign up, and keep your email reachable.
• You are responsible for keeping your password safe and for all activity in your account.
• The account owner is responsible for the actions of every user they invite into the account.

Every new account gets a free 7-day trial with 1 device, no card needed. After that, message sending stops until you subscribe. Your WhatsApp devices stay connected and your data is not deleted.

• Plan prices are shown on the Pricing page, in Malaysian Ringgit, billed monthly. Payments are processed by CHIP (chip-in.asia).
• Payments by saved card renew automatically every month until you cancel.
• Payments without a card (such as FPX or e-wallet) cannot renew automatically. We will send a reminder before your period ends, and you need to pay yourself to continue.
• Your subscription price stays the same as long as you do not change plan, even if the prices on the Pricing page change.
• If a payment fails, the service keeps running as usual for 3 days while we retry. After that, message sending stops until payment is made. Your devices stay connected and your data is not deleted.
• The AI credits included in your plan are added to your credit balance each time a monthly payment succeeds.

You can cancel your subscription at any time from the Billing page. Your subscription keeps running until the end of the period you have paid for, and you will not be charged again after that. Payments already made are non-refundable — see the Refund Policy.

How we handle data is explained in the Privacy Policy. For your customers’ messages and information that pass through RotaChat, you are the party responsible for that data under the Personal Data Protection Act 2010, and we process it on your behalf to provide the service.

AI-generated replies, tags and summaries can be wrong. You are responsible for checking what is sent to your customers in your business’s name, including any price offer made by the AI.

We work to keep the service running, but we do not guarantee it will be uninterrupted. Interruptions can happen because of maintenance, technical problems, or changes by WhatsApp beyond our control.

To the extent permitted by law, we are not liable for indirect losses such as lost sales, profits, leads or reputation. Our total liability for any claim will not exceed the amount you paid us in the 3 months before that claim.

We may suspend or terminate accounts that breach these terms, do not pay, or endanger the service for other users. You may stop using the service at any time and ask for your data to be deleted by email.

We may update these terms. For important changes, we will notify you by email at least 14 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

These terms are governed by the laws of Malaysia, and any dispute is subject to the courts of Malaysia.